Return & Refund Policy
Guruveda Herbals mein hamara maqsad aapko best natural products deliver karna hai. Agar aap apne purchase se puri tarah satisfied nahi hain, toh hum yahan aapki madad ke liye hain.
1. Returns (Wapsi)
Aap product receive karne ke 7 dino ke andar return request kar sakte hain.
Return ke liye product ka unused (bin-istemal) aur usi condition mein hona zaruri hai jisme aapko mila tha.
Product ki original packaging aur invoice/bill ka hona lazmi hai.
Hygiene aur safety reasons ki wajah se, agar product ki seal toot gayi hai ya use khola gaya hai, toh wo return nahi kiya ja sakega.
2. Refunds (Paisa Wapsi)
Jaise hi humein aapka return item mil jayega, hum uska inspection karenge aur aapko notify karenge.
Agar aapka return approve ho jata hai, toh hum aapke original payment method (Bank Account/Card/UPI) mein refund process kar denge.
Refund amount aapke account mein 5-7 working days ke andar reflect ho jayega (ye aapke bank par depend karta hai).
3. Damaged or Wrong Products
Agar aapko koi damaged (toota hua) ya galat product mila hai:
Kripya delivery ke 24-48 ghanton ke andar humein contact karein.
Humein product aur package ki ek photo ya video email ya WhatsApp par bhejein.
Aise cases mein hum bina kisi extra charge ke product replace karenge ya full refund denge.
4. Shipping Costs
Agar product damaged hai, toh shipping ka kharcha hum uthayenge.
Agar aap personal pasand ki wajah se product return kar rahe hain, toh return shipping charges customer ko dene honge.